FAQ
How long is your lease?
We typically offer a 12-month lease, but depending on the time of year shorter terms may be offered or available.
What are your application requirements?
Application Criteria: Every resident 18 years and older (including adult children) residing in the residence must complete a rental application and provide photo identification. Incomplete or falsified applications are not accepted. We may verify each applicants housing history, employment, credit scores, criminal history, and/or income (at 3x the rent).
How much is the security deposit, what's due upon applying, and are there any application fees?
The security deposit is equal to one month's rent. $100 of this is paid at the time of application (as earnest money), along with a $7.50 per adult applicant non-refundable credit check fee. Earnest Money will become a portion of your refundable Security Deposit upon execution of the lease agreement.
If the application is rejected by management, the Earnest Money will be refunded in full. If the application is approved and the applicant fails to take occupancy, management will withhold $200 of the $300 earnest deposit.
When is rent due?
Rent and fees are due on the first of each month.
How can I pay my rent?
The West End is a paperless property! We ask all residents to use our secure and easy-to-use Online Resident Portal and pay rent for free using their checking or savings account. Credit card and MoneyGram® payments are also available, however, a third-party service fee will apply.
Is there a late fee for overdue payments?
A 5% late fee will apply if you pay on or after the third of the month.
Are utilities included?
Wired high-speed Internet, water, and sewer are included in the $90 monthly facilities fee. Electric, gas/heat, phone, and cable TV are not included.
Are the apartments furnished? What is included?
The apartments are not furnished. Furniture rental is available upon request.
Is renter's insurance required?
Steve Brown Apartments requires that each resident maintain a renters insurance policy, with a minimum limit of liability for bodily injury and property damage of $100,000, throughout the term of their lease. We also require that you name SBA Management Services as an “Additional Interested Party” on the policy.
Why should I carry renters insurance?
To protect you from a variety of accidents and losses, especially the very expensive ones we see almost every year. For example, a resident accidentally released the fire sprinkler valve in their unit and caused $40,000 in damage to their belongings, their apartment, their neighbor’s apartment, and the common areas in their building. Fortunately, this resident had renters insurance, and the damages were covered by their policy instead of out of their pocket.
How much does renters insurance cost?
Most policies cost $15 or less per month. This small monthly bill can protect you from accidents that could end up costing you tens of thousands of dollars in damages.
What does a renters insurance policy generally cover?
Theft, such as stolen notebook computers, or a missing package from UPS, FedEx, etc. Damage from smoke, lightning, windstorms, or hail The vandalism or theft of your bike or damage to your property by a vehicle Water damage caused to the property and your personal items from overflowing toilets and tubs Liability for bodily injury to other persons
Can I wait until I've moved in to start my coverage?
Per our lease agreement, all residents without renters insurance on their move-in day will be placed on our master insurance policy for a nominal monthly fee. Please note the master policy DOES NOT cover your personal items, only damages to the building. Once we have proof of independent coverage, we’ll remove you from the master policy.
How do I get a renters insurance policy?
Simply add the policy with the company that holds your vehicle insurance, or call the insurance agent (or agency) of your choice. If you don’t have a preferred insurance provider you’re encouraged to consider ResidentInsure. All of our properties are pre-approved for coverage so you can sign up in less than five minutes. Visit residentinsure.com to get started!
What property amenities are included?
Beautiful community room with kitchenette, fireplace and free wi-fi, large grass courtyard with two community patios and grilling area, fitness center and 24 hour emergency maintenance.
Is storage included?
Additional storage space is available to rent.
Do you have cable?
Cable and Satellite TV options are available through ResTech or TDS. Please contact them directly.
What internet service options are available?
Your apartment comes with a 100Mbps shared Internet connection from ResTech Services. Just plug an Ethernet cord from one of the internet outlets to your computer or a wireless router. Open your web browser, and follow the set-up instructions. For service, please call ResTech at 608-663-3868.
Do you have free internet/WiFi? (Where is it available?)
Wired Internet, with speeds up 100Mbps, is included for each apartment as part of your monthly facilities fee. You’re welcome to add your own wireless router for your apartment, otherwise, you’ll need an Ethernet cable to connect. Wireless Internet is included in the community room and fitness center.
Is there a fee or permit required for parking?
One parking space is included in your rent. No permit is required.
How can I pay my rent?
The West End is a paperless property! We ask all residents to use our secure and easy-to-use Online Resident Portal and pay rent for free using their checking or savings account. Credit card and MoneyGram® payments are also available, however, a third-party service fee will apply. No cash or checks, please.
Do you allow pets? What is the pet policy?
Dogs, Cats, Fish, and Caged Birds are welcome! Dogs and cats must be neutered or spayed, and dogs must weigh less than 80 pounds (certain breed restrictions apply). Maximum of 2 pets, $50/mo. for per pet. No additional deposit is required. We ask that all pets who will be living or visiting your residence be disclosed. Qualified service animals are always welcome. Exotic pets are not allowed.
What is the parking situation?
Underground parking stalls are available to rent. We do assign stalls. Unauthorized vehicles will be ticketed and towed at the owner’s expense. Parking in the surface lot is available for free for resident cars and/or guests.
Is there a late fee for overdue payments?
A 5% late fee will apply if you pay on or after the third of the month.
Are utilities included?
100 Mbps Internet, water, and sewer are included in the $90 monthly facilities fee. Electric, gas/heat, phone, and cable TV are not included.
Are the apartments furnished? What is included?
The apartments are not furnished. Furniture rental is available upon request.
What school district serves the community?
We are in the Verona School District! Sugar Creek Elementary, Badger Ridge Middle School & Verona High School